Refund & Return Policy
Overview
You have 14 days from the date of delivery to request a return. Unfortunately, if 14 days have passed, we cannot offer a refund.
To be eligible for a refund, your item must be unused, in its original condition, and include all original packaging. If the product is returned in a used or altered state, no refund will be issued.
Non-returnable items include:
- Intimate or sanitary items
- Certain health and personal care items
Please do not send returns directly to the product manufacturer. Contact us first for return instructions.
Refunds
Once your return is received and inspected, we’ll notify you by email to confirm if your refund has been approved.
If approved, a credit will automatically be applied to your original payment method within 14 days.
Late or Missing Refunds
If it has been more than 14 days since your refund was approved and you still haven’t received the funds, please contact us at [email protected]. We’ll be happy to assist you.
Refund delays may occasionally occur due to your bank’s or payment provider’s internal processing times.
Shipping Returns
Please contact us to request the return address of our warehouse before sending back any products.
Shipping fees are non-refundable. If you receive a refund, the cost of shipping will be deducted from your total refund.
Depending on your location, the time it may take for a returned product to reach us may vary.
You are responsible for choosing and tracking your shipping method. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return without proof of delivery.
If you have any questions, feel free to reach out to us at [email protected].
