Refund & Return Policy
Overview
You have 14 days from the date of delivery to request a return. Unfortunately, if 14 days have passed, we cannot offer a refund.
To be eligible for a refund, your item must be unused, in its original condition, and include all original packaging. If the product is returned in a used or altered state, no refund will be issued.
Non-returnable items include:
- Intimate or sanitary items
- Certain health and personal care items
Please do not send returns directly to the product manufacturer. Contact us first for return instructions.
Refunds
Once your return is received and inspected, we’ll notify you by email to confirm if your refund has been approved.
If approved, a credit will automatically be applied to your original payment method within 14 days.
Late or Missing Refunds
If it has been more than 14 days since your refund was approved and you still haven’t received the funds, please contact us at [email protected]. We’ll be happy to assist you.
Refund delays may occasionally occur due to your bank’s or payment provider’s internal processing times.
Shipping Returns
Please contact us to request the return address of our warehouse before sending back any products.
Shipping fees are non-refundable. If you receive a refund, the cost of shipping will be deducted from your total refund.
Depending on your location, the time it may take for a returned product to reach us may vary.
You are responsible for choosing and tracking your shipping method. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return without proof of delivery.
For returns within the European Union, we may arrange collection of the
returned goods through our designated carrier for the customer’s
convenience, subject to the customer’s prior agreement.
In such cases, the cost of return shipping may be deducted from the final
refund amount. The applicable return shipping cost will be communicated to
the customer in advance and collection will proceed only upon the
customer’s explicit consent.
If you have any questions, feel free to reach out to us at [email protected].
Chargebacks & Payment Disputes
This section applies in addition to our standard Refund & Return Policy.
By placing an order on our website, the customer agrees not to initiate a payment dispute or chargeback before contacting us in writing at [email protected] and following our returns and resolution procedure. Contact via social media, messaging platforms, or public comments does not constitute official communication.
If a payment dispute or chargeback is raised at any stage of the order process, including before dispatch, during transit, or after confirmed delivery, the customer is required to follow our returns and resolution procedure.
Where goods are delivered following a payment dispute or chargeback, the goods shall be deemed delivered but unpaid until the matter is fully resolved. In such cases, we reserve the right to request the return of the goods prior to issuing any refund, or to require settlement of the outstanding amount.
Delivery to Third Parties
Delivery is deemed successfully completed when the shipment is delivered to the address provided by the customer at checkout and accepted by any person present at that address, including but not limited to household members, relatives, cohabitants, employees, building reception staff, or authorized third parties.
Delivery confirmation by the carrier, including signature by a third party at the delivery address, constitutes valid proof of delivery.
Customers are responsible for ensuring that the delivery address provided is accurate and secure, and that a trusted person is available to receive the shipment where applicable.
Jurisdiction & Legal Resolution
In the event of unresolved disputes, unpaid delivered goods, or payment chargebacks, Glam Your Skin reserves the right to pursue recovery through the appropriate legal or administrative procedures based on the customer’s country of residence.
European Union (EU): Disputes may be resolved under the European Small Claims Procedure in accordance with Regulation (EC) No 861/2007, or through the competent national courts.
United Kingdom (UK): Disputes may be resolved through the UK Small Claims Court or other competent judicial authorities.
Australia: Disputes may be resolved through applicable civil claims procedures and competent courts within Australia.
United States (USA): Disputes may be resolved through applicable small claims courts or other competent judicial authorities within the relevant U.S. jurisdiction.
Canada: Disputes may be resolved through applicable provincial small claims courts or other competent judicial authorities within Canada.
