Frequently Asked Questions

Please read our FAQ before sending us a message.

The shipping charges are calculated based on weight.  

We have several types of payments, the most commons are Bank Transfer, Card Paymement and Paypal. 

The average shipping time is 1-3 weeks to deliver your order. Various factors can affect the delivery time frame such as the shipping method selected, the customs delays and the location of the buyer. But on average, it takes around 14 days for your order to be delivered.

Yes, you can if the order isn’t dispatched. There is a cancellation fee of 5%. If the order has been shipped you can return back to us. The buyer pays for return shipping charges.  

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.   

Yes, we accept returns within 30 days of delivery day. Before attempting to return an order, you will need to contact our customer service team for more instructions. 

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